WE RESPECT YOUR PRIVACY
We at Nasriya Software respect the privacy of our visitors and are committed to preserving your online safety and privacy at any time you visit or communicate with our site. Nasriya are the 'data controller' of the personal data that you provide to us.
Please feel free to contact us with queries, requests, or comments you may have about our Privacy Information.
This Privacy Information is updated from time to time; therefore, it should be reviewed occasionally.
Last update: Jul 24, 2021
Purposes of Processing
Personal data is collected and processed during the operation of our website, we only store personal data for as long as required. We may use third party service providers to help with this processing, they act as a 'data processor' on our behalf and only use the data collected in ways we specify for our own purposes. The categories of third parties which we work with include IT service providers, Delivery Agents, Payment Service Providers and Marketing Companies.
We only process the minimum personal data necessary and use industry standard data masking techniques where possible (pseudonymisation / anonymisation). We have outlined some of this activity and the parties involved (data processors unless otherwise stated) below:
IMPROVING THE USABILITY OF OUR WEBSITE
We process data such as online identifiers and behavioural data in order to measure performance and improve the user experience of our website.
Our website uses Webtrends to provide A/B testing functionality. This lets us see the impact of changes to our website by measuring things like number of clicks on a button. We aggregate the data and use statistical analysis to decide which change performed better. We don't use this data to identify you directly.
Our web site may use SessionCam and/or Google Analytics for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam and/or Google may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam and/or Google from our website is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
TRAFFIC & SECURITY
When you browse our website the requests are sent via the WIX network. WIX will process online identifiers in order to ensure that our traffic is genuine and prevent cyber-attacks such as a Denial of Service attack. We will also keep logs of requests to our website, the data collected may include your IP addresses.
REVIEWS / Q&A
Reviews, wishlist, return & refund request applications as well as the help center are provided and developed by Nasriya Software, when you leave a review, submit a return/refund request, add product to your wishlist and/or submit a support ticket, request a tutorial or vote o one, we will collect this data and make quality control checks. Reviews must comply with our community guidelines.
CREATING AN ONLINE ACCOUNT
When you create an online account with us you provide us with information that we use to remember you and enable you to check out faster. This also gives you access to features such as, Requesting Tutorials and vote on them, prefill your data when you want to request a quote, participate in the Forum, Order History, Saved Carts, Wallets, and more.
When you use Google to signup or create an account, we only take your name, profile picture, and your email address, we use your name to identify you, and we use your email address associated with your Google account to create an account for you and approve your account automatically, we also use your email address we get from Google to authenticate your ownership of the email address and generating a session token to log you in.
We do not have the ability to recover the password you specify and read it in plain text. This is stored in a one-way hashed format which is computed using the key derivation function PBKDF2, using a randomly generated salt and very high number of iterations.
When you contact us we will process the data you provided, our agents may access information on your account in order to serve you and handle your query. We use Wix Ascend Chat to provide our live chat system.
PLACING AN ORDER
When you place an order with us we may need to share your data with third parties in order to process that order.
We will need to provide your delivery and contact information to the delivery agent according to what you have chosen at checkout (e.g. Standard Shipping, Express Shipping).
The payment information you provided will be used by our payment service providers in order to complete the transaction. Any credit card details are securely stored with our Payment Service Provider (WIX Payment / Stripe). For display purposes, we store your credit card number (PAN) in a masked format in line with PCI standards. If you have chosen to save your card to your account, we use a token provided by Wix Payments to authorize your credit card on subsequent orders.
We will contact you by email to provide you with order status updates, when you give us your mobile telephone number we may send you SMS messages for important information about your order, and emails about your account.
After your order has been delivered, or we finished the project you gave us we may contact you to ask you to provide feedback or leave a review of the products you purchased or the services that were given to you.
We run regular competitions and use a service called Gleam to collect the entries. Gleam act as a data processor on our behalf and only collect data for Nasriya Software use. We will only use this information in order to administer the competition (e.g. choose and contact a winner), and use aggregated data for analytical and statistical purposes. We will ask for your consent when entering a competition to do this.
We send our email newsletters ('Nasriyashots') to our customers who have given their consent to receive them. We also send these to existing customers who have previously "soft" opted-in and have not unsubscribed. We make it very easy to unsubscribe or set your preferences. You can:
Unsubscribe by using the link provided in any Nasriyashot email you receive.
Press "unsubscribe" in your email client (supported email clients only).
Change your preferences on My Account.
We make every effort to ensure you are still interested in receiving these emails and may automatically unsubscribe you if you do not read the emails, or we experience errors sending them to you. We recommend you add us to your safe senders list to prevent this.
We share data which has undergone pseudonymisation about the products you have viewed or items that you have added to your cart with trusted third party advertisers such as Facebook, Google and/or Microsoft. We act as joint data controllers for this processing. This allows us to show you relevant ads that may be of interest to you. Unfortunately you can't opt-out of this processing on our end yet, but you'll have the option to opt-out as soon as possible, until then you will still see advertisements online.
If you would like to opt-out of processing by third party advertisers in general please visit http://www.youronlinechoices.com/uk/your-ad-choices and https://www.google.com/settings/ads
Lawful Basis for Processing
We process personal data under the following lawful bases:
We will process your personal data in order to fulfil our contractual obligations to you. For example when processing an order you have placed with us, or when we create an invoice or quote for you.
We may process your personal data under legal obligation where we are required to do so by common law or statutory obligation.
We may process your personal data in order to meet our legitimate interests, when doing so we have considered whether that processing is necessary and balanced it against your interests, rights and freedoms. In some cases you have the right to object.
Some of our legitimate interests are:
Improving customer experience with our website.
To measure and analyse the performance of our website.
To prevent fraudulent activity on our website.
To protect data & network security and ensure data integrity.
To prevent cyber attacks.
To market our goods and services to our customers.
In some cases, we process your personal data when you have given us consent to do so. If you have given us consent then you can contact us at any time to withdraw it.
Under data protection law and GDPR you have a number of rights:
The right to access
The right to rectification
The right to erasure
The right to restrict processing
The right to object
If you wish to exercise any of these rights you can contact us via our help center, we will endeavor to respond to you as soon as possible and within one calendar month.
Personal Data Storage
Locations outside the European Economic Area may be used for transferring data we collect about you, e.g. with third-party data processors that rely on cloud services hosted in the US. We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Information and ensure appropriate safeguards are in place. Any information we are provided will be stored on secure servers. We take all reasonable action to protect information sent to us electronically. Where applicable you may be given access to sections of our site that require a password. You are responsible for the passwords safety and confidentiality.
Right to Complaint
If you are unhappy about the way we handle your personal data then you have the right to lodge a complaint with the supervisory authority. In the UK this is the Information Commissioner's Office (ICO), you can contact them via their website https://ico.org.uk/