Terms & Conditions

Please read these legal terms and conditions carefully.

 

Definitions

  • We or us: Nasriya, Nasriya Software, NasriyaMall.

  • CustomerYou and Your.

  • Consumer: Any person who buys goods from us for purposes which are outside his trade, business or profession.

  • Goods: Any products or services sold by us to you including packaging, manuals and any other ancillary components

  • or documents.

  • Conditions: Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us.

The conditions which apply to your purchase of goods from us

  1. The conditions in PART I apply to your purchase of goods and services from us whether you are a consumer or not.

  2. The conditions in PART II apply to your purchase of goods and services from us only if you are a consumer.

  3. The conditions in PART III only apply to your purchase of goods and services from us if you are not a consumer.

 

PART I

a) Making an agreement to purchase our goods

  • The market in the goods is such that the specification, description and price of individual goods can change.

  • The invitation to you to order goods from us is not an offer by us to sell to you goods and/or services of the specification and description at the price indicated.

  • Your order is an offer to us to buy the goods of the specification and description at the price indicated.

  • Wherever possible we will accept your order to buy the goods and/or services of the specification and description at the price indicated by e-mail and in which case there will be a concluded agreement between you and us.

  • Wherever it is not possible to accept your order to buy the goods and/or services of the specification and description at the price indicated we will advise you by e-mail and offer to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid.

  • You may accept our offer by e-mail within the period stated and in which case there will be a concluded agreement between us.

b) Delivery of the goods

  • The price of the goods does not include delivery by us to you.

  • The costs of carriage and any insurance which you direct us to incur shall be reimbursed by you and shall be due on the date for payment of the price.

  • The goods shall be delivered by us to your address and the risk in the goods shall pass to you upon such delivery taking place.

  • You should note that our carrier requires immediate notice to be given of any loss or damage to goods and you should inspect the goods upon receipt and report any loss or damage to the carrier immediately.

  • Insofar as you report any transit damage to goods to us within 48 hours of delivery we will refund the price and carriage or replace the goods at no cost to you.

  • In respect of any transit damage to goods reported to us after 48 hours of delivery we shall require proof from you that the goods were damaged before receipt by you.

PART II

a) Payment and Price

  • We shall not be bound to deliver the goods until you have paid for them. Payment shall be due when the agreement is made between us. Time for payment shall be of the essence. The price due from you is the price indicated as inclusive of value added tax.

b) Delivery

  • We will try to deliver the goods to you within the time estimated for delivery.

  • If we are unable to do so, we reserve the right to deliver them within 30 days beginning with the day after the day of the agreement between us.

  • If we are unable to deliver the goods to you within 30 days beginning with the day after the day of the agreement:

    1. we shall inform you by e-mail ;

    2. we shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid ;

    3. unless you accept the offer we will reimburse any sum paid by you or on your behalf under or in relation to the agreement within a period of 30 days beginning with the day after the day on which the time for delivery expired.

c) Your right of cancellation

  • The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of the products if they are unsealed by you.

  • You have a right to cancel the agreement at any time before the expiry of a period of 12 hours which begins on the moment of you placed your order.

  • You may cancel by giving us notice in any of the following ways:

    1. by a notice in writing which you leave at the chat service;

    2. by a notice in writing which you leave at our contact page (given above);

    3. by electronic mail to our electronic mail address (given above);

 

and the notice shall operate to cancel the agreement between us.

  • If you cancel the agreement :

    1. you must return the goods to us at the address given above ;

    2. the goods must be returned to us complete (please note the definition of goods given above) ;

    3. you are responsible for the cost of returning the goods to us at the address given above ;

    4. you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us;

    5. you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;

    6. we will reimburse any sum paid by you or on your behalf under or in relation to the agreement including the costs of carriage and any insurance which you directed us to incur.

    7. we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

d) Our right of cancellation

  • If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

e) Statutory rights

  • Your right of cancellation is in addition to your other statutory rights.

  • The after sales service and guarantees and our policy for the return of goods by you to us mentioned below do not affect your statutory rights.

f) Guarantees and after sales service

  • We guarantee that the goods will correspond with the stated description and specification.

  • We guarantee that the goods will be of satisfactory quality when delivered by our carrier.

  • ​Subject to you complying with our policy for the return of goods we guarantee that the goods will remain of satisfactory quality in normal use for 3 months following delivery and will refund the cost of the goods or credit the cost of the goods or replace the goods in accordance with timescale for return of the goods set out in the return policy.

  • The terms of any manufacturers guarantee and after sales service will be included within the documents accompanying the goods.

  • We are willing to provide advice to you in accordance with the conditions below.

g) Advice given by us to you

  • We are always prepared to offer advice about the goods including advice about installation, compatibility, configuration, and product upgrades.

  • We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.

  • Without knowing the particular application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose.

  • We do offer a service whereby we will install our goods into your existing system. If you ask us to do that, we can warrant the suitability of the goods installed by us.

h) Your responsibilities

  • It is your responsibility to ensure the proper use and cleaning.

  • It is your responsibility to ensure choosing the proper size.

In any case where we agree that a problem has arisen because of a defect in the goods at the point of delivery to you:

  • we will refund the cost of the goods to you if returned within 15 days of the date of delivery; in any other case we will replace the goods or provide you with a credit for the cost of the goods.

  • In every case where you return goods upon the basis that there was a defect in the goods at the point of delivery to you we will inspect and test the goods.

  • Insofar as it may be established that there was no defect in the goods at the point of delivery to you, we reserve the right to charge you $15 as a contribution towards the cost of inspecting and testing the goods.

In any case where it is established that there was no defect in the goods at the point of delivery to you:

  • we will nonetheless try to assist you in resolving the problem.

  • depending upon the age and condition of the goods, we may be prepared to accept the return of the goods subject to a restocking charge and refund or credit the balance of the costs of the goods.

  • insofar as the age or condition of the goods is such that we are unable to accept their return, we will redeliver the goods to you. You agree to pay to us the reasonable cost of re-delivering the goods to you as well as the costs of the goods themselves.

 
 

PART III

a) Conditions applicable

  • These conditions shall apply to all contracts for the sale of goods by us to you to the exclusion of all other terms and conditions including any terms or conditions which you may purport to apply under any purchase order confirmation of order or similar document.

  • All orders for goods shall be deemed to be an offer by you to purchase goods pursuant to these conditions.

    1. Acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these conditions.

    2. Any variation to these Conditions (including any special terms and conditions agreed between you and us) shall be inapplicable unless agreed in writing by us.

    3. These terms represent the entire agreement between you and us.

b) Price and payment

  • The price (unless otherwise expressly stated) shall be exclusive of value added tax which shall be due at the rate ruling on the date of our invoice.

  • Where the price is expressed to be inclusive of value added tax we have the right to adjust the price at any time before delivery to take account of any increase in value added tax.

  • Payment of the price and value added tax shall be due within 30 days of the date of the date of the invoice. Time for payment shall be of the essence.

  • Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 5% above our Bank's base rate from time to time in force and shall accrue at such a rate after as well as before any judgment.

  • If you fail to make any payment on the due date then without prejudice to any of our other rights we may:

    1. suspend or cancel deliveries of any articles due to you; and/or

    2. appropriate any payment made by you to such of the goods (or goods supplied under any other contract with you) as we may in our sole discretion think fit.

c) No set off

You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have or for any other reason whatsoever.

d) Delivery and non-delivery of goods

  • The goods shall be delivered to you at your address. The risk in the goods shall pass to you upon such delivery taking place.

  • We shall arrange for carriage of the goods to your address. The costs of carriage and any insurance which you reasonably direct us to incur shall be reimbursed by you without any set-off or other withholding whatever and shall be due on the date for payment of the price. The carrier shall be deemed to be your agent.

  • We shall not be liable for any loss or damage whatever due to failure by us to deliver the goods or any of them promptly or at all.

  • Not withstanding that we may have delayed or failed to deliver the goods or any of them promptly you shall be bound to accept delivery and to pay for the goods in full provided that delivery shall be tendered at any time within 3 months of the agreement.

e) Retention of title by us

  • The goods shall be at your risk as from delivery.

  • In spite of delivery having been made property in the goods shall not pass to you until:

  • you have paid the price plus value added tax in full; and

  • no other sums whatever shall be due from you to us.

  • Until property in the goods passes to you the goods and each of them shall be held by you on a fiduciary basis as bailee for us.

  • You shall store the goods (at no cost to us) separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.

  • Not withstanding that the goods (or any of them) remain our property you may sell or use the goods in the ordinary course of your business at full market value for our account. Any such sale or dealing shall be a sale or use of our property by you on your own behalf and you shall deal as principal when making such sales or dealings.

  • Until property in the goods passes from us the entire proceeds of sale or otherwise of the goods shall be held in trust for us and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as our money.

  • We shall be entitled to recover the price (plus value added tax) notwithstanding that property in any of the goods has not passed from us.

  • Until such time as property in the goods passes from us you shall upon request deliver up to us such of the goods as have not ceased to be in existence or resold. If you fail to do so we may enter upon any premises owned occupied or controlled by you where the goods are situated and repossess the goods. You authorize us to repossess the goods from any other premises where the goods may be situated from time to time provided always that we have the consent of the person who owns, occupies or controls such premises to enter thereon. On the making of a request by us to you to deliver up such goods your rights to sell, use or otherwise deal with the goods shall cease.

  • You shall not pledge or in any way charge by way of security for any indebtedness any of the goods which are our property. Without prejudice to our other rights, if you do so all sums whatever owing by you to us shall forthwith become due and payable.

  • You shall insure and keep insured the goods to the full price against "all risks" to our reasonable satisfaction until the date that property in the goods passes from us, and shall whenever requested by us produce a copy of the policy of insurance. Without prejudice to our other rights, if you fail to do so all sums whatever owing by you to us shall forthwith become due and payable.

  • You shall promptly deliver the prescribed particulars of this contract to the Registrar in accordance with the Companies Act 1985 Part XII as amended. Without prejudice to our other rights, if you fail to do so all sums whatever owing by you to us shall forthwith become due and payable.

f) Acceptance of the goods

  • You shall be deemed to have accepted the goods 3 days after delivery to your carrier.

  • After acceptance you shall not be entitled to reject goods which are not in accordance with the contract.

g) Rejection of the goods

  • If you properly reject any of the goods which are not in accordance with the contract you shall nonetheless pay the full price for such goods unless you return such goods to us at your cost before the date when payment of the price is due.

h) Return of goods which are in accordance with the contract

  • No goods delivered to you which are in accordance with the agreement will be accepted for return by us without our prior written approval (in accordance with our returns authorization procedure) and on terms to be determined at our absolute discretion.

  • If we agree to accept any such goods for return you shall be liable to pay a handling charge of (10%) of the invoice price. Such goods must be returned by you to us carriage-paid and in the original packaging.

  • Goods which are in accordance with the agreement and are returned without our prior written approval may at our absolute discretion be returned to you or stored at your cost without prejudice to any other rights or remedies we may have.

i) Variations in description or specification

  • We may deliver goods of a different description or specification from that agreed and as may be required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the goods.

j) Limitations upon our liability to you

  • Our liability to you for any breach of contract or negligence (save and except our liability for negligence for death or personal injury) shall be limited to the price of the goods together with any expenses incurred by you in notifying us and returning the goods to us.

  • We shall not be liable for any consequential loss including without limitation any loss caused by interruption of your business, loss of electronic information or physical damage to property and whether directly or indirectly caused by any breach of contract or by negligence by us or by any servant or agent of ours.

  • We recommend that as a matter of good business practice you maintain insurance and that you maintain a back up system and that you back up your electronic information.

k) Choice of law and jurisdiction

  • This contract is subject to the law worldwide.

  • All disputes arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of the violators' countries.

  • If any part of these terms and conditions shall be found to be unlawful, it shall not affect the validity or enforceability of the remainder of the conditions.

l) NasriyaProtect Enhanced Warranty

  • Nasriya are under no obligation to refund the premium in any circumstance. NasriyaProtect is an enhanced warranty with a duration of less than one month and therefore is not subject to any statutory right of cancellation and therefore non-refundable. The available policy schedule confirms this.

Web Development

​Each job offer is subject to a contract that bound you legally to commit to it once you accept a price quote.

The contract is subject to these terms in addition to any terms added individually on each price quote or invoice:

BY OFFERING US ANY JOB, YOU AGREE TO THE FOLLOWING

 

  • You're legally obligated to commit to the job offer and all of its issued invoice.

  • You agree to keep our admin privileges to maintain and fix any issues that might occur during the support period, if the privileges were taken away from us, you'll lose the support service.

  • You agree not to postpone or hold any payment over the due.

  • If you want to kill the contract while the reason was not because of an error on our end, you agree to:

    • a) Pay a (%15 or $500 USD) - whichever greater - of the Total Price as a fine if we haven't started the work at that time.

    • b) Pay a (%85  or  $10K USD) - whichever greater - of the Total Price as a fine if we've already started to work.

  • In hourly rate projects, if the working hours exceeded the amount specified in this quote, the hours should be added to the quote as well.

  • Quotes and/or invoices less than $1,000 USD are paid upfront.

  • Quotes and/or invoices more than $1,000 USD and less than $5,000 USD are paid %50 upfront.

  • Quotes and/or invoices more than or equal to $5,000 USD are paid %25 upfront.

  • No refunds.

  • Clients pay the transfer fees, which are as the following:

    • Online Payments: For online payment, you will either pay a flat $25 USD or a percentage of (%3.6 - %5.5) - whichever is greater.​

    • Bank Transfer: Bank transfer payments fee is $50 USD.

    • Cash Payments: No transfer fees.

NOTE: You can only choose the payment method from the methods that we offer to you, and your project specifically.

LATE FEES (OVERDUE FINES)

We take overdue invoices seriously, and we hate them for the same reason everybody does, that's why we introduced these late fines on overdue invoices, to ENCOURAGE you to pay the invoice on time.

By postponing or holding the payment over the due, you are clearly violating our terms of use and the contract terms, and you agree to the following:

Overdue fines are charged as the following:

a) Projects with quotes less than $5,000: $50 or %15 of the grand total, whichever is greater.​​

b) Projects greater than $5,000 and less than $10,000: $1,000 or %20 of the grand total, whichever is greater.

CODE/SOFTWARE LICENSE

Any software that we develop or a code that we write remains our own property, you do not have the right to copy/modify/distribute/sell it by any mean, including without limiting, duplicating any page or site that has a copyrighted software/code.

All software or code we create is considered our own property, and is protected by the EU 's regulatory framework for copyright and neighboring rights (acquis).

All software and/or codes have a copyright tag on the beginning and the ending of each code, and should remain intact, removing the copyright tag means violating the contract and the site terms, and has the same consequences and penalties of the contracts and the site terms as well as the copyright violations' consequences and penalties.

 

UNLAWFUL ACTIVITIES CONSEQUENCES

​We respect all people and companies of any kind, and we expect you to respect us as well by abiding to the given terms and rules. By violating any of terms or the contract(s), you agree to the following:

a) You will be responsible for the lawsuits expenses, lawyers expenses and their invoices, and any fees or expenses related to the lawsuits including without limiting, travel expenses and accommodations.

b) Paying compensations for the following:

  • Pausing and/or disabling our business which are $3,000 USD a month.

  • Doing or get involve of any activity that can making us look dishonest, disrespectful, misleading or in any way that may affect our brand and/or business negatively.

c) We do not take any legal responsibilities for any harm to you, your business or any 3rd party.

Note: The goal of these penalties and consequences is to encourage you to abide to the rules and terms, not to harm any person and/or business whatsoever.

 
 

Our Policies

PRIVACY POLICY

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STORE POLICY

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REFUND & RETURN POLICY

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COOKIES POLICY

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COMMUNITY GUIDELINES POLICY

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